101 Uses for a chatbot – 911 robocaller

101 Chatbot Uses - Robocaller

As usual this came to me in the middle of the night. Well, not really. Last night I was working diligently on an un-related problem. This popped into my head when I woke up this morning.
We pay about 30 bucks a month for our home security system. It monitors entry points such as doors and windows while we are away. It also monitors movement inside the house. If there is a break-in or some other emergency the system goes to work. A cascade of events “decides” if it really is a burglary or fire and only then calls the proper authority. There is also a panic button similar those Flava-flave necklaces we see on TV; “I’ve fallen and I can’t get up!”
It’s all good but the problem stems from the cost. We pay too much and there are never emergencies. A chatbot seems like the perfect solution.

Armed response – Chatbot vs. The current standard

Standard Alarm Systems

  • Door opens and alarm is not disengaged (burglar or forgot code)
  • An agent from the alarm monitoring company calls and you pick up: “What’s the password?”
  • Mess up on the previous step in any way and the cops are on their way; the alarm agent will quickly review sensor input and send a preprogrammed message along with motion and heat sensor data to the police or fire departments
  • Too many false alarms in a given time frame result in hefty fees and possibly revoking your permit that connects the alarm company with emergency services

Chatbot robo-call

  • Door opens and alarm is not disengaged (burglar or forgot code)
  • A private interface similar to Amazon’s Alexa (but private!) prompts: “Hello, welcome home…” while searching for voice or face recognition patterns
  • Mess up on the previous step in any way and the chatbot further tests for inference in her data. Someone wearing a ski mask in July or an unrecognized body weight on the doormat may give an intruder away
  • Too many unrecognized variables and the chatbot dials 911
  • As the 911 operator starts asking questions the chatbot is prepared to answer with accurate descriptions of the scene including sending IP cameras and other sensor data to the emergency services using the same private transaction technology used by banks or online shopping sources.

There are a few other steps involved but through this example we can see how chatbots can provide emergency services with a clear picture of the situation. Security is much improved because we don’t have to hand over information about ourselves unless there is a real need for it. The police, fire and ambulance services should love this; a virtual picture to help them decide on their tactics. A chatbot armed with scripts used by alarm companies and 911 operators could vastly improve the current status quo at huge cost savings for all. We just need to get around to it.

Art Davis

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